Client Relations Specialist

This is a remote position.

We are seeking a dedicated and customerfocused Client Relations Specialist to join our team. The Client Relations Specialist will play a key role in building and maintaining strong relationships with our clients ensuring their needs are met and providing them with exceptional service. This role involves handling client inquiries resolving issues and working closely with internal teams to deliver tailored solutions. The ideal candidate will have excellent communication skills a proactive approach to problemsolving and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Client Relationship Management:
  

  • Serve as the main point of contact for clients managing and nurturing longterm relationships.
    
  • Proactively communicate with clients to understand their needs expectations and goals.
    
  • Regularly check in with clients to ensure they are satisfied with our services and address any concerns.
    

• Issue Resolution & Support:
  

  • Respond promptly to client inquiries providing accurate information and solutions.
    
  • Handle client complaints or issues in a timely and professional manner ensuring a positive resolution.
    
  • Collaborate with internal teams to troubleshoot and resolve complex client issues.
    

• Client Onboarding & Training:
  

  • Assist new clients through the onboarding process ensuring they understand our products or services.
    
  • Provide training and resources to clients to help them maximize the value of our offerings.
    
  • Follow up with clients postonboarding to ensure they are comfortable and satisfied with our solutions.
    

• Account Coordination:
  

  • Work closely with account managers sales and other departments to ensure client needs are met.
    
  • Coordinate with internal teams to deliver customized solutions that align with client objectives.
    
  • Monitor client accounts to ensure timely delivery of products or services and followup as needed.
    

• Feedback & Improvement:
  

  • Gather client feedback to identify areas for improvement in our products services or processes.
    
  • Share client insights with the product development and marketing teams to help shape future offerings.
    
  • Advocate for clients within the organization ensuring their needs are prioritized.
    

• Reporting & Documentation:
  

  • Maintain accurate and uptodate records of client interactions issues and resolutions in CRM software.
    
  • Prepare and present client satisfaction reports and other relevant metrics to management.
    
  • Track client account status including contract renewals upsell opportunities and potential risks.
    

• Client Retention & Growth:
  

  • Develop strategies to enhance client retention and reduce churn.
    
  • Identify opportunities to upsell or crosssell additional products and services to existing clients.
    
  • Work with the sales team to expand relationships within existing client accounts.
    

• Education: Bachelor s degree in Business Administration Marketing Communications or
  

Requirements

Qualifications:

• Education: Bachelor s degree in Business Administration Marketing Communications or a related field.
  
• Experience:
  • 2 years of experience in client relations customer service account management or a similar role.
    
  • Experience in industryspecific experience if applicable is preferred.
    
• Skills:
  • Strong interpersonal and communication skills both verbal and written.
    
  • Excellent problemsolving abilities and a proactive approach to resolving client issues.
    
  • Proficiency in CRM software (e.g. Salesforce HubSpot) and Microsoft Office Suite.
    
  • Ability to manage multiple client accounts and prioritize tasks effectively.
    
  • Attention to detail and strong organizational skills.