IT Desk Support

The primary purpose of this position is to (1) Provide Desktop & Server Administration

support to the Houston Cyfair Conroe Texas City Richmond Liberty Beaumont Denver

and other offices and employees of the law firm.

Describe this positions Essential Functions: (Tasks duties & responsibilities of the

job. Outline the core responsibilities of the position. Highlight the daytoday activities

of the position). Comments

1. Provide Prompt & Professional Technical Support to End Users

2. Setup New Employees Computer Access Cards Phone Applications etc.

3. Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops &

Peripherals

4. Install Upgrade and Troubleshoot Desktop Operating System & Applications

5. Maintain & Manage Desktops Wipe Refresh ReImage Desktop PCs

6. Maintain & Manage Network Printer Fleet Troubleshoot Escalate to Vendor

7. Resolve Basic Issues with all LGBS Mission Critical Applications

8. Advise on Software or Hardware Upgrades

9. Troubleshoot Basic Voice and Connectivity Issues with Phones

10. Ensure Firms IT Security Posture is Maintained at all Times

11. Maintain Excellent Documentation on IT Processes and Procedures

12. Cross train on mailroom application and act as backup for mail processing

13. Act as backup for routine mailroom runs

14. Work on other IT related projects

Describe the Physical Demands & Work Environment Comments

1. While performing the duties of the job the employee is regularly required to sit reach

with hands and arms to stoop kneel crouch and talk or hear.

2. The employee will occasionally be required to lift stand stoop and make use of safety

approved stools and step ladders to reach high shelves.

3. Requires heavy lifting (computers UPS boxes furniture etc.) generally exceeding

100lbs

4. A moderate amount of time will be spent typing and looking at the monitor reviewing

and creating reports using various software and PDF tools.

Describe this positions NonEssential Functions: (These duties are performed either very

infrequently or could be performed by others without altering the underlying reason the job

exists. Outline responsibilities of the position that are not absolutely necessary but the

employee may need to perform occasionally). Comments

1. Be willing to learn Powershell Scripting & other automation tools

2. Be able and willing to cross train and backup staff in the Mail room and File room.

3. Be willing to take on expanded roles with server management etc.

4. Be able and willing to travel to remote offices as needed

5. Be willing to work after hours and on weekends if and when needed

Remote Work :

No