German Speaking Customer Advisor In Sofia

Are you ready to elevate your career with a global leader in technology and services We are a company dedicated to empowering the worlds most renowned brands through cuttingedge technology and integrated solutions. With operations in over 70 countries were recognized for our innovative approach and commitment to excellence.

Why Sofia Sofia Bulgarias vibrant capital offers an ideal blend of affordable living and high quality of life. Enjoy the perks of living in a city known for its rich cultural heritage dynamic social scene and welcoming community. With a lower cost of living compared to other European capitals Sofia allows you to enjoy a comfortable lifestyle while making the most of your competitive salary.

About the Role: As a Customer Care Assistant youll be at the forefront of delivering exceptional support to our customers in the entertainment industry. This role focuses primarily on chat and email communication with only 510% of your time dedicated to inbound calls. You will be the goto person for customers assisting them with inquiries and ensuring they have a seamless experience.

What Were Looking For:

• Fluency in German (written and verbal)
• Good command of English (written and verbal)
• Excellent communication skills and an interest in sports
• Organized with strong decisionmaking and analytical abilities
• Typing and computer skills (MS Office applications)
• A team player with a positive attitude
• Work permit in Bulgaria: Only EU citizens or Bulgarian Residence Card holders are eligible (No visa support for nonEU citizens)
• High school education (Customer service experience is a plus but not required)

What We Offer:

• Competitive salary with a 1000 BGN signing bonus
• Flexible working hours: Monday Sunday with shifts between 10 am and 2 am
• Convenient location: Our office is easily accessible by bus and metro
• Comprehensive training: Fully paid initial onboarding plus ongoing training and upskilling programs.
• Professional development: Career navigation programs to help you advance within the company
• Health and Wellbeing initiatives
• Relocation support if needed (including accommodation and travel expenses)
• Additional benefits like Health and Life Insurance Multisport card Transport allowance and more

Your DaytoDay Tasks:

• Provide outstanding customer support via live chat email and occasionally over the phone (only 510% of your time)
• Assist customers with inquiries and resolve any issues they may face
• Ensure a high level of customer satisfaction by being attentive helpful and efficient

Ready to make an impact and join a team that values your skills and ambition Apply now to become a key player in our Sofia office and start your journey with us!

Remote Work :

No