Your tasks
Are you fluent in Italian and passionate about providing outstanding customer service At KoRo we have an exciting opportunity for you! As a Junior Customer Service Manager Italy (m/f/d) youll play a key role in representing our brand with enthusiasm and ensuring our Italianspeaking customers receive exceptional support Join us and contribute to creating remarkable customer experiences every day!
- You respond to customer inquiries via email and phone
- You assist customers by processing replacement orders issuing refunds and providing general support
- You monitor and review feedback across various channels
- You communicate and coordinate effectively with the warehouse
Your profile
- Ideally you can join us starting in September 2024
- Whether youre just kickstarting your career or have up to two years of experience we look forward to your application
- You can opt for a parttime or fulltime role based on your preference (3040h/ week)
- Youre fluent in Italian and have very good English skills
- You excel in customer service and have a natural talent for engaging with people
- Excellent communication skills and a genuine ability to connect with others are key strengths you bring to the table
- You tackle your tasks with a structured and solutionfocused mindset
- You handle highpressure situations effectively and take responsibility when necessary
- Wed love to see you in our Berlin office but 100% remote work (from Germany) is also an option the choice is yours!
What you can expect from us
- Our diverse team is ready to be enriched and inspired by your ideas: help building the future of food retailing in our fastgrowing startup!
- Extensive onboardings which will prepare you for your various and challenging tasks
- Flexible working hours and home office options to ensure a good worklife balance
- A beautiful and modern office in Berlin Schneberg easy to reach by public transport and we cover the costs of your monthly BVG (public transport Berlin) ticket
- Find your way (back) to the gym thanks to fitness cooperations with Urban Sports Club or FitX
- Optimal performance thanks to a modern MacBook Pro
- Well equipped office kitchen with fresh fruit delicious KoRo snacks coffee and tea
- 20 % discount in our KoRo online store
- Regular team events and joint activities as well as legendary company parties
Sounds good
Then apply via our website including all relevant documentation (CV & letter of motivation).
We are looking for team members not just workers. Let us know in a few sentences who you are and what motivates you!