Job Description:
We are hiring a passionate independent and ambitious professional with good communication skills and confidence. Who can engage and individually manage a large volume portfolio of key customer accounts. Identify and prioritise accounts based on outstanding issues growth opportunities strategic value and renewal timeframe. Develop a strategy for each account that identifies their critical success factors measurable milestones potential obstacles and recommended plan of action. Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering sales etc.).
Key Responsibility Area:
Account Activation Handling client account activation and ensuring it s done within 24 hours.
CSAT Maintaining the CSAT of at least 80%
Client Handling Handling the technical and operational issues raised by the existing clients over various mediums i.e. chat ticket call etc. with the 1st response time of fewer than 2 hours on Emails 2 mins over Chat and at least 80% First Call Resolution (Calls)
Client Relation Building and maintaining a strong relationship with the clients should be able to connect with 60% of the assigned clients.
Retention Maintaining the retention rate of at least 70%.
Requirements
12 years of experience in communications marketing sales account management or client success.
Strong verbal and written communication strategic planning and project management skills (ARPU Retention Churn %)Engineering background preferred
Excellent knowledge of MS Office (Excel Word and PPT)
Graduation in any domain is acceptable
Handson experience with CRM software is a plus
Clear communication skills to be able to handle clients.
Benefits
- Work from office
- Device & WiFi Reimbursements
1-2 years of experience in communications, marketing, sales, account management, or client success. Strong verbal and written communication, strategic planning, and project management skills (ARPU, Retention, Churn %). Engineering background preferred Excellent knowledge of MS Office (Excel, Word and PPT) Graduation in any domain is acceptable Hands-on experience with CRM software is a plus Clear communication skills to be able to handle clients.