Technical Support Engineer

• Diagnose and troubleshoot software issues including account setup and customer onboarding.
  

• Provide remote technical support through email chat and phone guiding customers through solutions stepbystep.
  

• Research and identify effective solutions to a variety of technical problems.
  

• Escalate unresolved issues to internal teams for further investigation.
  

• Ensure all customer interactions troubleshooting steps and resolutions are accurately documented in the ticketing system.
  

• Refer to internal databases or external resources to deliver accurate and efficient technical solutions.
  

• Follow up with customers to ensure their systems are fully functional after troubleshooting.
  

• Create and maintain technical documentation including manuals and troubleshooting guides.
  

• Manage and prioritize multiple open issues ensuring timely resolution within agreed service levels.
  

• Identify recurring technical issues and suggest improvements to product features or support processes.
  

• Build and maintain strong relationships with customers ensuring a high level of satisfaction.
  

• Participate in continuous learning and development to stay updated on the latest technologies and product features.
  

• Perform other related duties as required.
  

What We Offer

• Salary Range: Earn between 150000 250000 per month
  

• Innovative Environment: Be part of a forwardthinking team where your ideas drive real change.
  

• Collaborative Culture: Work in a dynamic and supportive environment that values creativity and teamwork.
  

• Fully Remote: Enjoy the flexibility of working from anywhere with a flexible schedule that fits your lifestyle.