Administrator Commerical Compliance

To support the business in the administrative functions required to onboard a customer in a timeously manner maintaining the highest level of customer service and compliance.

Tasks

Operational

Conduct FICA client profiling for all new registrations following all risk measures.

Daily Monitoring of active users to ensure they are FICA Compliant.

Support to the various Sales Team for client onboarding.

Weekly and Monthly reporting on new registrations and daily monitoring.

Assist team members with training where necessary.

Stakeholders (internal & external customers suppliers shareholders)

Build and maintain effective internal and external relationships in order to promote business continuity and drive user retention and growth.

Maintain personal effectiveness and communication

Maintain effective oral and written communications with customers and work colleagues.

Demonstrate a personal commitment to suggest ways of doing things differently by improving performance and increase the value created for all stakeholders.

Treat each customer as the only customer.

Requirements

Academic qualifications

Grade: 12

Excel

Work experience

Essential:

Experience with customer service

Computer literacy (Word Excel Outlook)

Relevant sector/industry exposure

Knowledge of DealersOnline

Previous onboarding experience

Knowledge

Essential:

Technologically sound

Sound understanding of Customer Service principles

Skills

Essential

Welldeveloped communication skills including telephone etiquette

Attentiveness

Time Management

SelfManagement

Computer technology and systems

Administrative Skills

Attention to detail

Teamwork

Exceptional Customer Service

Knowledge

Essential:

Organisational awareness

Concern for communicating clearly & professional

Good interpersonal relationship

Self Confidence

Dependable

Following procedures

Integrity

Reliability

Ability to work under pressure

Advantageous:

Continuous improvement

Commitment for behaving correctly and ethically

Enthusiasm for learning sharing and growing

Professional appearance

Customer centricity