Sell product and provide an excellent service to clients
Be an ambassador of the brand
Ensure that every client is treated according to the companys expectations
Tailor the clients experience in order to elevate their experience and impression of the brand
Key Responsibilities
Ensure the achievement of the sales goals enhancing and developing the business
Provide an excellent client experience demonstrating knowledge about product DNA and serving the client in accordance with the companys client ceremony
Drive individual KPI goals
Guarantee cross and upselling of products for all product categories available in the store
Build longlasting relationships with the clients
Constantly update the Client Book information and use its contents to drive business
Contact the clients and book appointments (also providing the appropriate followup on all sales or client requests)
Ensure constant monitoring and implementation of CRM system in order to connect with them building relationships discover and tailor new opportunities with potential clients
Uphold grooming standards in accordance with the companys procedure
Assist in merchandising and maintenance of the shop floor
Uphold housekeeping standards in all areas of the store
Able to maintain the visual display of the products
Be a proactive team player showing respect for coworkers accepting instructions and providing feedback to support the stores achievements and contribute to a positive working environment
Understand and follow all company policies and procedures related to sales and service
Ensure security awareness through client approach and service
Perform other duties as directed
Remain up to date on current trends
Be engaged in social network
Requirements
At least 2 year(s) of working experience in the retail field luxury brands is preferred
Passion in Luxury Retail
Strong understanding of Client Service needs
Good clientele skills
Organizational skills and understanding of priorities
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