Customer Service Representative

• Answers inquiries and fulfills requests mostly through email and some via email or at times by phone.
  
• Identify and assess customers needs by working with customers to achieve satisfaction
  
• Provide accurate valid and complete information by using the right methods/tools
  
• Handle customer issues and provide appropriate solutions and alternatives efficiently on the first contact
  
• Proactive customer management including resolution of issues and customer followup
  
• Keep records of customer interactions process customer accounts complete processes and maintain applicable paperwork and reports
  
• Handle approvals which involves reviewing brand items/listings.
  
  

Requirements

• At least three years of experience in providing exceptional customer support mostly by email and chat. Rarely by phone.
  
• Ability to probe effectively and diagnose the root cause of problems or issues
  
• Excellent customer service and keenness to details
  
• Excellent English communication skills both written and verbal
  
• Strong computer skills especially word processing and spreadsheet programs
  
• Ability and willingness to learn
  
• Amenable to working the night shift and/or shifting schedule
  
• Selfstarter and creative. Independent but a team player.
  
• Have a conducive home office with DSL/Fiber ISP with at least 20 Mbps bandwidth
  

Benefits

Benefits