Director Sr Director Operations Remote
Posted on :
11-08-2024
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1 Vacancy
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Job Description
This is a remote position.
About our client:
Kognitive Networks is at the forefront of digital transformation specializing in advanced network management solutions that revolutionize how businesses connect secure and manage their networks. Our cuttingedge Kognitive Edge platform integrates comprehensive connectivity security and management tools providing robust and reliable solutions across diverse industries. We are a startup driven by innovation and a commitment to excellence with a particular focus on leveraging the latest wireless technologies such as 5G and Starlink.
Position Overview:
We are seeking a mid to senior level Operations leader with a strong technical background in the networking domain to join our dynamic team. The ideal candidate will have experience in direct customer interaction providing technical support particularly within the network management or technology sector .
Requirements
Key Responsibilities:
- Lead manage and mentor the technical support team ensuring high performance and productivity.
- Direct interaction with customers to understand the problems and issues and be the first line of support to help triage.
- Closely work with tier 2 / tier 3 support teams for complex issues.
- Develop and maintain strong relationships with key customers understanding their needs and ensuring their satisfaction.
- Implement and monitor customer support metrics to measure performance and identify areas for improvement.
- Facilitate communication and collaboration across crossfunctional teams including engineering sales and marketing.
- Develop and maintain project plans timelines and progress reports to ensure trouble tickets are managed in a timely and appropriate manner.
Qualifications:
- Bachelor s degree in Computer Science Engineering or a related field.
- 10 to 15 years of experience in technical support within the networking domain.
- Strong technical background with a solid understanding of TCP/IP routing protocols routers and switches Linux and virtual machines.
- Experience with SDWAN and security related skills: SASE ZTN CASB a plus.
- Proven experience in leading and managing a technical support team.
- Strong problemsolving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills.
- Strong organizational and project management skills.
- Ability to work in a fastpaced environment and handle multiple priorities.
- Experience in a startup environment is highly desirable.
Why Join our client
- Be part of a pioneering team that is shaping the future of network management.
- Opportunity to work with cuttingedge technologies and innovative solutions.
- Collaborative and inclusive work culture that values continuous learning and growth.
- Flexibility to work remotely.
If you are passionate about technology and looking for a challenging and rewarding opportunity to make a significant impact we would love to hear from you.
Technical Support, Network domain, TCP/IP, routing protocols, routers and switches, Linux, Virtual machines, SD-WAN, SASE, ZTN, CASB
Employment Type
Full Time
Key Skills
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