Onboarding Specialist - LATAM -

Job Title: Onboarding Specialist LATAM
Location: Remote (EST Time Zones)
Salary Range: up to 2000 USD

Work Schedule: Monday Friday / 09:00 AM to 05:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a dedicated and enthusiastic Onboarding Specialist to join our dynamic team. The Onboarding Specialist will play a pivotal role in ensuring new customers have a seamless transition into using the Stadium platform. This role involves developing expertlevel knowledge of our platform guiding customers through the onboarding process and fostering longterm relationships to ensure customer success and satisfaction.

Key Responsibilities:

• Platform Expertise: Develop and maintain expertlevel knowledge of the Stadium platform and all its features.
• Customer Onboarding: Guide customers through a seamless onboarding process by understanding their business needs and ensuring their accounts are set up to their satisfaction.
• Relationship Building: Foster strong relationships with customers to ensure their overall success and satisfaction with the Stadium platform.
• Strategic Partnership: Act as a trusted strategic partner showcasing opportunities within the Stadium platform to maximize customers potential.
• Collaboration: Work closely with crossfunctional teams including Sales Product and Service to support customer initiatives and goals.
• Feedback Loop: Gather customer feedback to continuously improve our product and enhance the customer experience.
• Use Case Expansion: Share different use cases and best practices to expand customers adoption of our product.
• Customer Engagement: Engage with customers to understand their goals and provide strategic guidance for achieving them.

Qualifications:

• Language Skills: English as a first language; additional languages are a plus.
• Experience: 12 years of experience in customerfacing or peopleoriented roles.
• Communication Skills: Excellent written and verbal communication skills with attention to detail.
• Customer Focus: Strong focus on customer engagement and satisfaction.
• ProblemSolving Skills: Solutionsoriented mindset and proven problemsolving skills.
• Interpersonal Skills: Ability to engage with diverse customer groups and build strong relationships.
• Organizational Skills: Processoriented approach with strong organizational skills.
• Personality: Patient empathetic and enthusiastic about interacting with all types of customers.

NicetoHaves:

• Experience in a dynamic and fastpaced environment.
• Strategic thinker with the ability to envision and execute longterm goals.
• A fun approachable personality with a passion for engaging with people.

Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.

Remote Work :

No