IT Service Desk Engineer gn

TAKKT Groupis seeking motivated individuals to join their team in Stuttgart as IT Servicedesk Engineerto shape the future of work!

Tasks:

• 2nd Level Support in a Microsoft 365 environment
• MacOS & iOS device management (MS intune)
• Cellphone Contract Management
• IT OnSite and remote support
• Hand over IT Devices (Windows Autopilot/MacOS/iOS Intune)
• Escalate tickets when necessary and propose solutions for automation and process improvements.
• Keep documentation of tickets up to date and provide feedback towards the internal customer
• Identify pain points from a service perspective and advocate for optimization.
• Collaborate with other IT departments for integration.
• Facilitate knowledge exchange between 1st and 2nd level support teams.
• Collaborate effectively across all groups/departments within the organization.
• Leverage automation practices supported by ITSM tools like ServiceNow.
• Maintain uptodate support documentation for each IT service.

Profile:

• 3 Years experience in 2nd Level IT Support
• Know How in MacOS and iOS Device Management
• Good communication skills towards internal customers
• Experience in IT ticket system according to ITIL Incident/Request/Problem management
• Experienced in IT support for MacOS/iOS devices
• Experienced in M365 environments
• Curiosity / openness for problems

Benefits:

• Worklife integration: You can organize your working hours individually and flexibly and we also offer up to four weeks of workation
• Vacation: Our employees receive 30 days of vacation per year (plus Christmas Eve and New Years Eve off) as well as generous special leave arrangements
• Work location: We offer a modern company building in a central location with very good transport connections and an inhouse canteen
• : Our flexible benefits give you the opportunity to choose freely from various options such as a job bike sports offers health benefits mobility solutions pension plans and much more
• Career and development: As part of the Haniel Group you have access to a crosscompany network and individual training (training courses seminars lectures etc.). A further training budget is available to you
• Sustainability and social responsibility: We actively promote and reward the environmental awareness and social responsibility of our employees
• Family service: Whether childcare housekeeping elderly care or relocation the PME family service is there for our employees in any situation

Interested Then join our team and become part of TAKKT Group a listed company! We are the leading provider in B2B omnichannel commerce for business equipment and are looking for motivated individuals to shape the future of work with us. With our successful brands like BIGDUG Gerdmans kaiserkraft ratioform and Runelandhs we work every day on innovative and sustainable solutions and products that make the workday of our customers and our own the best it can be. Apply now become part of our team and shape new worlds of work!