Customer Service Team Manager

About Us

In 2022 Instabee was founded after combining Budbee and Instabox two leading lastmile delivery companies with three consumerfacing brands: Budbee Instabox and Porterbuddy. Instabee serves millions of consumers across Europe with convenient deliveries and is on track to become the leading European ecommerce enabler. Always with the consumer at heart.

Were fast both in terms of parcel delivery and when it comes to growing our business. So far our journey has taken us from Sweden to the rest of Scandinavia and parts of continental Europe but we have no plans on stopping anytime soon. As we continue to expand the complexity of Instabee grows in parallel. With that in mind were now looking for you to help us on the journey ahead.

About the Role

Exciting opportunities await as we are seeking a Customer Service Team Manager for Sweden at Instabee. In this key position you will lead the department and operations within your area of responsibility aligning with Instabees longterm strategies and goals. Our team is continuously growing so this position will be the fourth Team Manager role within the Customer service team.
This role involves active collaboration with other stakeholders at the company to share knowledge and achieve our objectives. This is to ensure that we can give all of our consumers the best experience when being in contact with us.

Key Responsibilities

• Lead and coach your team in their respective assignments within the Customer Service team.

• Ensure that all agents in your team give the best service in all interactions with our consumers.

• Managing quality of customer service via QA training and quality controls.

• Ensure compliance with the businesss processes based on the businesss needs goals and central guidelines.

• Ensure that the organisation within its area of responsibility has the right resources and competencies to carry out the set goals.

• Handle labor law questions with the other Team Managers and with help from our local HR business partner.

About you

• Excellent leadership problemsolving and time management.

• Strive for continuous improvement.

• Have at least six years of experience working in Customer Service or similar roles where you have a lot of interactions with consumers.

• Have at least two years of experience in leading a team.

• Be able to cooperate with the other Team Managers to reach the departments goals.
  

• Fluent in Swedish and English.
  

What Youll Get

We can promise you that you will be challenged develop your skills and have the opportunity to work with truly amazing and competent colleagues. If you like changes and want to set new processes and ways of working this is the place for you!

Of course we have all the necessary and standard benefits in place but in addition to this we can also offer:

SkyHigh Office: Modern and newly renovated with a 360degree view around Stockholm.
Puppy Friendly: Bring your dog to work weve got a whole floor for our furry friends!
Rooftop Fridays: Chill out at our Friday rooftop bar with the best views in town
Fun & Games: Ping pong Shuffleboard Foosball and even a Karaoke Room for your leisure time.
Parental Pay for Six Months: Step away from work and provide the best care
and love to your little one.
A Day Off on Your Birthday: We love to celebrate so enjoy your birthday to the fullest with a day off each year!

This recruitment process consists of background checks via Verifiera as a review of previous public criminal records. The result is public information that is handled confidentially. This is mandatory for all recruitment processes at Instabee (Instabox/Budbee) in Sweden.