Gaming Analyst with Danish

David Kennedy Recruitment is working with a leading Online Casino Gaming Companywho is seeking to onboard Danishspeaking Gaming Analystfor their Malta office.

Position: Gaming Analyst with Danish

Location:TalPiet Malta

Employment type: Fulltime on site

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Analyze riskscoring reports to identify potential addictive behavior and contact atrisk players via phone or email providing support in accordance with internal policies and procedures including additional checks selfexclusion and account blocking
• Monitor escalated player registrations to prevent and avoid underage gambling
• Track and assess escalated selfexcluded players for risk and manage refunds for eligible players
• Review followup case reports on a daily weekly and monthly basis
• Escalate complex cases with recommendations to senior management to ensure effective player protection
• Apply a solutionfocused approach to assist vulnerable players
• Recommend changes and improvements to Responsible Gaming operational activities and processes
• Collaborate with the Responsible Gaming Management team to promote Responsible Gaming awareness and deliver necessary training.

REQUIREMENTS:

• Native or fluent Danish speaker with strong English proficiency in both written and spoken forms
• Keen interest in addiction psychology and knowledge of regulatory and compliance standards
• Effective listening skills empathy and the ability to understand others
• Willingness to learn and improve business operations
• Positive mindset and flexibility
• Strong teamwork abilities
• Analytical thinking with excellent attention to detail
• Capability to work effectively in a fastpaced dynamic environment
• Shifts from 9 AM to 11 PM with early/afternoon shifts Monday to Saturday with a high possibility of Sunday shifts.

BENEFITS:

• Private health insurance
  
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!