Area Manager - North East

Why The Works

We dont just sell products.
We inspire reading learning creativity and play.

The Works. It literally means everything. And whatever your story or background were all about unlocking imagination and making creativity accessible to everyone. Whether youre engaging with customers on the frontline or supporting our colleagues behind the scenes your impact can be profound and farreaching.

This is more than toys and books and art supplies. This is about inspiring people to read learn create and play. So with the right passion it all starts with you.

Become a Retail Area Manager

The locations this area will cover are Dalton Park Outlet Royal Quays Outlet Redcar Washington Gateshead Heighley Gate Garden Centre North Shields Darlington Middlesbrough Stockton on Tee Hartlepool Durham (Arnison Retail Park) Sunderland Chester Le Street Bishop Auckland Newcastle (Eldon Square) Berwick Upon Tweed Durham Teesside Shopping Park Killingworth Wallsend Team Valley Shopping Park Cramlington Seaham Morpeth

As a Retail Area Manager youll be at the helm of multiple retail locations steering them towards success with your dynamic leadership and strategic vision. Your primary goal will be driving commercial success infused with a dash of innovation and a sprinkle of charm.

Youll empower your teams aiding them in reaching their full potential while ensuring a joyful journey after all its part of our DNA! We firmly believe that a team that thrives is one that is both happy and engaged.

Expect to spend a significant portion of your time across the designated area collaborating closely with your teams to drive commercial success and set the pace.

Your Mission

Inspire motivate and develop highperforming store teams to deliver exceptional customer experiences.

• Communicate with your store teams and spend time with them in store to keep engagement high.
• Drive retail commerciality like a boss! Striving for fantastic sales and high performance across all KPIs includingsales profitability safety store standards pricingand cost control.
• Drive operational excellence and achieve outstanding results across your designated retail area.
• Create store experiences that arefun friendly accessible and inclusive for colleagues and customers.
• Hire Store Managers who align with our purpose values and mission. Spot potential and use their strengths to add value to your area.
• Implement effective visual merchandising strategies to enhance the customer journey.
• Collaborate with fellow Retail Area Managers to share best practices and drive continuous improvement.
• Ensure the delivery of commercial targets including sales profitability and cost control.

Skills / Behaviours That Will Set You Apart

• A positive ambassador for our brand and our values
• Inspirational leadership style with a positive outlook
• Passion for delivering exceptional customer service.
• People skills with a track record of developing highperforming teams.
• Commercial acumen with the ability to drive sales and profitability.
• Excellent communication and interpersonal skills.
• Collaborative mindset and a team player. Working with departments and colleagues as one team.
• Able to drive growth maximise sales and profitability whilst leading our customerfirst service strategy.
• Willing to lend a hand If youre on a store visit and the teams are busy or overwhelmed youre happy to help by getting stuck in working shouldertoshoulder with them to support. Its all about the shadow you cast!
• Resilience in a dynamic retail environment.
• Innovative thinking and a proactive approach to problemsolving.

Being a Great Leader

As a great leader with wonderful people skills youll create an environment thats more than just coworkers its a team.

Align Goals with Values: Ensure that your teams goals are clearly connected to the companys values and purpose. This helps colleagues see the bigger picture and understand how their work contributes to the overall mission.
Clear Communication: Ensure that your team understands the goals expectations and their roles. Regularly share updates encourage open dialogue and have regular checkins.
Role Model: Lead by example. Demonstrate the behaviours and attitudes you expect from your team such as punctuality responsibility and being a brand ambassador.
Provide Feedback: Offer constructive feedback regularly. Recognise achievements and address areas for improvement in a supportive and continuous growth manner.
Empower Your Team: Delegate tasks and trust your team to handle them. This builds confidence and promotes professional growth.
Conflict Resolution: Address conflicts promptly and fairly. Foster an environment where issues can be discussed openly and resolved amicably.
Empathy: Understand and consider the feelings and perspectives of your team members. This helps in building strong supportive relationships

And lets not forget about the most important part your teams wellbeing and aspirations. Youll be their biggest supporter cheering them on. Youll have amazing everyday conversations with your team discussing everything from their performance to their wildest career aspirations.

Our PERKS really are The Works

• 25% Colleague Discount! Plus exclusive Double Discount days!
• MyWorks Access exclusive online discounts across hundreds of retailers holidays utilities deals tech and more!
• Holiday 33 days including bank holidays
• Wagestream Claim early access to 50% of your wages as you earn them for when life happens!
• CanDo Academy Grow your skills and career with instant access to further training and development in areas that interest you.
• Share Scheme Unleash your inner Monopoly mogul and own a piece of The Works!
• 24/7 support for you and your family Through our partnership with the Retail Trust who provide an Employee Assistance Programme and so much more!
• Healthcare Cash Plan To support your everyday healthcare costs.
  
• And loads more! Long service awards pension life assurance Cycle to Work scheme and optional charity giving.
  

Our Purpose

To inspire reading learning creativity and play making lives more fulfilled.

Our Values

We are Crafty We are Caring We are Cando

We Listen. We Care

Each year we run an anonymous colleague engagement survey. This is so important for us to hear your feedback and suggestions. We want to know whats going great and what needs a couple of tweaks to help make The Works the best place youve ever worked! Youll have opportunity to help give us that direction.

Promoting Diversity Inclusion and Applying Reasonable Adjustments.

At The Works we are proudto have an inclusive culture where everyone truly feels able to be themselves.Our roles are open to all including underrepresented groups such as ethnicminorities people with disabilities carers & members of the LGBTQcommunity (including those who identify as lesbian gay bi trans nonbinaryor use another term).

We are open to discussions around working hours and flexible working. And where possible well try to support this. Ifyou need reasonable adjustments to apply for this role please contact and well be happy to help!