Business Rates Team Coordinator PO1

We are seeking a talented Team Coordinator to work in our Business Rates administration team. In this role you will be responsible for motivating and guiding a team of revenue and visiting officers to achieve excellence in service delivery. You will be able to demonstrate good interpersonal skills respect others have empathy be a good problem solver. You will be positive and adaptable to deliver the key challenges we face around driving performance fostering growth and ensuring the highest standards of customer service. As part of our dedicated team you will have the opportunity to make a real difference. Key Responsibilities: Lead motivate and support a team of revenue and visiting officers to achieve exceptional performance. Instil within the Team a culture of high performance quality standards and a customerfirst mindset. Provide training support and supervision to staff developing and nurturing their skills and maximizing their potential. Demonstrate a thorough understanding of Business Rates administration be proactive in learning of new legislation or guidance when required. Effectively communicating with internal departments and external agencies to resolve issues. Allocate work efficiently providing guidance on the interpretation of regulations and legislation to meet ambitious collection targets. Requirements: Demonstrable experience in leading and coordinating relevant services with a track record of supervising supporting and monitoring staff effectively. Strong relationship management skills with the ability to communicate clearly with the ability to foster collaborative working relationships both internally and externally. Commitment to excellence with a proactive attitude towards delivering outstanding services in challenging circumstances and tight timeframes. Excellent communication skills both written and verbal with the ability to convey complex information clearly and effectively. Indepth knowledge of Business Rates administration and the ability to navigate regulatory frameworks confidently.

Experience of working in an Income & Debt related role in a local authority environment. Ability to prioritize competing pressures and to maximize the effectiveness of the team s outcomes. Excellent IT/Technical skills, knowledge. Proactive development of skills and knowledge. Experience and competence in all aspects of business rates administration. Experience of managing staff fairly and consistently to get the best out of each team member. Well-developed written and oral communications skills with the ability to communicate complex matters effectively to a broad range of people. A comprehensive understanding of business rates legislation, case law, practice, and application in a local authority environment. Detailed knowledge of best practice approaches in revenues billing and collection within a local authority environment.