Learner Success ManagerNigeria

As the key AMI touchpoint for learners participating in our panAfrican learning programmes the Learner Success Manager will be responsible for:

• Developing and adapting engagement plans to support learners throughout their Learning Journey with AMI
  

• Owning the online learning experience for participants including creating and managing an online learning academy
  

• Providing group and 1on1 support (where necessary) to help learners to get started and navigate AMI s online learning platform
  

• Proactively problemsolving flagging and following up on techrelated challenges with AMI s Tech Team
  

• Working with AMI s data team to update and use cohortlevel dashboards to regularly review key programme data points to assess progress against programme milestones
  

• Flagging offtrack or atrisk learners and proactively problemsolving how to help learners to get back on track
  

• Regularly presenting cohort progress learnings and trends to internal stakeholders
  

• Providing uptodate data and feedback about cohort progress to enable accurate and ontime reporting by the Client Success team
  

• Mapping out a project plan with clear timelines and priorities
  

• Cofacilitating programme kickoffs
  

• Liaising with your assigned facilitator Senior Programme Manager and the Learning Team in the preparation and delivery of content
  

• Setting up and managing inperson/virtual touchpoints (Learning Labs) throughout the programme
  

• Regularly check / quality assure data reflected in data dashboards to identify anomalies
  

• Collect data for strategic projects to drive response rates for longitudinal and annual impact data collection
  

• Supporting team members in their onboarding journey at AMI
  

• Guiding team members (as requested by Lead: Learner Success) to support their growth and development
  

Client Management: Building strong relationships with key client stakeholders to ensure successful programme delivery. This includes:

• Serving as the primary point of contact for clients during programme delivery ensuring clear and consistent communication
  

• Regularly updating clients on learner progress challenges and successes
  

• Collaborating with the Client Success team to align on client goals expectations and reporting requirements
  

• Addressing client concerns promptly and effectively ensuring client satisfaction with the programmes impact
  

Requirements

• Minimum of 5 years experience in business consulting company training enterprise development or management education (essential)
  

• Proven programme management skills and experience (essential)
  

• Experience working in an entrepreneurial or highgrowth environment (essential)
  

• Facilitation experience (preferred)
  

• A commitment to AMI s values be the best always care push the limits do what s right and own it!
  

• Passion for supporting others to thrive the core of this role is learner engagement and support!
  

• Proactive and clear communication both written and verbal
  

• Selfmotivated and able to take full ownership of own deliverables
  

• Solid time management skills ie. Able to manage competing priorities and outputs
  

• Strong people skills
  

• Excellent project management skills
  

• Willing to learn and collaborate with peers and internal stakeholders at AMI
  

• Creative and innovative thinker
  

• Thrives in a fastpaced entrepreneurial environment
  

Benefits

Why join us

• A highimpact diverse and ambitious team with common values:
  

• Be the best: We work really hard are proud of what we do and love delighting our clients with quality.
  

• Own it: We step up to the task never pass the buck and hold ourselves accountable for delivering results.
  

• Push the limits: We ask why embrace failure and try new things. We never settle.
  

• Do what s right: We act with integrity confront dishonesty treat people fairly and strive to contribute to the greater good
  

• Always care: We don t have ego it s always team before me . We are kind we celebrate each other s success and we care enough to give honest feedback.
  

• A dynamic office & team life:
  

• Monthly team social events and yearly offsite
  

• Regular learning and coaching opportunities
  

• A hybrid working model
  

Hiring process

• A screening interview with Brenda our Talent Acquisition Lead.
  

• An interview with your manager Collins Ndolo (Client Success Manager) and Sheila Ojei ( Country Lead Nigeria)
  

• A case study assessment.
  

• A final interview with the team.