Dutch-speaking Customer Supporter In Malta

Are you passionate about contributing to a safer online environment where scams fraud and cyber grooming are actively prevented We have an exciting opportunity for you! Join our team as a FullTime Dutch or FlemishSpeaking Customer Support & Content Moderator in sunny Malta.

About the Role:

In this hybrid role you will be balancing responsibilities between Customer Support and Content Moderation:

Customer Support (70% of your role):

• Professionally respond to customer inquiries and complaints through email or live chat.
• Ensure that customers receive accurate valid and complete information by using the appropriate tools and methods.
• Meet personal and team targets for customer support satisfaction.

Content Moderation (30% of your role):

• Review content across various platforms ensuring that it complies with company guidelines and countryspecific laws.
• Contribute to creating a safe online space by evaluating and moderating images accounts and textbased content.
• Escalate any violations or instances of fraud to the relevant teams.

Additional Responsibilities:

• Stay updated and follow client policies and guidelines.
• Provide feedback on common user issues and identify opportunities for workflow improvement.
• Interface effectively with internal and client teams.
• Participate in training sessions to ensure adherence to moderation policies.

Requirements:

• Language Skills: Native in Dutch or Flemish and proficient in English (B2 level).
• Technical Skills: Familiarity with Microsoft Office programs like Excel and Word.
• Experience: No prior experience is necessary. What matters most is your drive dedication and ability to make quick accurate decisions.
• Personal Attributes: Attention to detail a cando attitude and a willingness to learn and adapt.

Working Conditions:

• Schedule: You must be available to work morning and late shifts on a rotational basis with shifts running from 7:00 AM to 12:00 AM five days a week.
• Contract: Indefinite contract with fulltime hours.
• Training: Comprehensive training provided over two weeks requiring onsite presence.

Benefits:

• Health Insurance: Available after six months of employment.
• Career Progression: Opportunities for growth within the company.
• Relocation Support: Assistance with flight costs airport pickup and initial accommodation.

Why Join Us

Our company is a global leader in online moderation services committed to creating safer digital spaces for everyone. We operate in multiple countries and pride ourselves on our multicultural and inclusive environment. We are looking for enthusiastic individuals who share our passion for safety and quality in the online world.

If youre ready to make a meaningful impact and work in a dynamic environment wed love to hear from you!

Remote Work :

No