French Customer Advisor - Barcelona

Do you follow all the latest developments in technology and gadgets Do you have excellent communication skills in French Our client has a diverse portfolio of projects within the Customer Support sector and is actively looking for Frenchspeaking individuals to join their dynamic team in Barcelona. This is an excellent opportunity for those who are passionate about customer service and are eager to be part of a growing multicultural environment.

Responsibilities:

• Communicate with customers via phone chat & email
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction representing a major brand
• Provide troubleshooting for mobile devices (mobile phones tablets & more)
• Assist customers to manage/secure their account & passwords
• Setup repairs for hardwarerelated issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in French (minimum C1) and Advanced English knowledge
• Familiarity with iOS and/or MacOS or comparable technology is a plus
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

Requirements:

• Fluent in French & English
• Highschool Degree
• Dynamic and Proactive
• Strong understanding of online community dynamics and digital content trends.
• Excellent judgment and decisionmaking skills with the ability to handle sensitive and complex content issues.
• Abroad Relocation package on offer
• Able to immediate start (the projects will start from the 12th of August onwards)

Conditions on offer:

• Full time (40h/week) 2 Days OFF
• Monthly salary
• Bonuses
• Benefits (Spanish lessons free entrance to various spaces and much more)
• Health insurance
• Abroad Relocation package on offer

Remote Work :

No