Experience Abroad German Customer Success Specialist In Sofia

Are You a German Language Wizard Join Us as Our Customer Agent Maestro!

About Us:

We create transformative customer experiences that drive global brand growth. Utilizing insights and innovative technology we craft seamless journeys that exceed expectations supporting both startups and established brands.

Role Overview:

As a Customer Support Advisor for a global home furnishings retailer you will be a key brand ambassador and first point of contact for customers. Your role includes assisting customers through digital channels providing product information resolving delivery issues troubleshooting account challenges and maintaining accurate records of interactions.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally through email chat and 5% of phone calls
• Efficiently resolve customer issues to maintain high levels of satisfaction
• Keep customer records updated with the most current information for accuracy
• Update and maintain documentation related to customer interactions and common issues
• Strive to ensure that each customer interaction ends positively promoting high satisfaction
• Offer support and guidance to help customers effectively utilize our products and services
• Analyze customer issues to detect trends and root causes for proactive problem resolution
• Regularly review customer service reports to continually improve service quality

Qualifications:

• C2 proficiency in German
• B2/C1 proficiency in English
• EU Citizenship or Bulgarian Residency Card

Why Join Us:

• Attractive Salary: We offer competitive compensation packages that reflect your skills and experience ensuring your contributions are recognized and rewarded.
• Bonus for Important Life Events: Celebrate important milestones like marriage or university graduation with a special bonus.
• Transportation Allowance: We provide a transportation allowance to ease your commuting costs ensuring convenient and affordable travel options.
• Health and Life Insurance: Enjoy comprehensive coverage that reflects our commitment to your wellbeing.
• Onsite Work Environment: Join us in our vibrant office where you can collaborate closely with your team and engage with customers facetoface.
• Relocation Package: We offer support with housing and moving expenses to ensure a smooth transition to your new location.

Ready to embark on this exciting customer support journey Submit your application today and well be in touch!

Remote Work :

No