Back Office Specialist In Malta Relocation Included

Are you passionate about creating a safer digital environment by preventing scams fraud and inappropriate content We have an exciting opportunity for Norwegianspeaking individuals to join our team as FullTime Customer Support & Content Moderators in the sunny and vibrant island of Malta.

Position Overview:

In this role you will divide your responsibilities between customer support and content moderation:

Customer Support (70%):

• Handle customer inquiries and issues via email and live chat ensuring that responses are timely professional and effective.
• Provide accurate and comprehensive information helping customers resolve their issues and achieve a high level of satisfaction.

Content Moderation (30%):

• Review and monitor content across various platforms to ensure it complies with company guidelines and local regulations.
• Contribute to maintaining a safe online environment by identifying and addressing inappropriate or harmful content.

Key Responsibilities:

• Stay updated on and adhere to client policies guidelines and best practices.
• Offer feedback on common issues faced by customers and suggest improvements to processes.
• Collaborate efficiently with internal teams and external clients to ensure smooth operations.
• Participate in training sessions to stay current with the latest content moderation practices and standards.

Requirements:

• Language Skills: Nativelevel Norwegian with strong English skills (B2 level or higher).
• Technical Proficiency: Familiarity with Microsoft Office applications particularly Excel and Word.
• Experience: No previous experience is required but a strong willingness to learn and keen attention to detail are essential.
• Personal Traits: Ability to make quick sound decisions with a proactive and adaptable approach to challenges.

Working Schedule:

• Shift Details: Rotational shifts with working hours from 7:00 AM to midnight five days a week.
• Contract Type: Permanent fulltime position.
• Training: Comprehensive twoweek training requiring onsite attendance in Malta.

Benefits:

• Healthcare: Health insurance coverage provided after six months of employment.
• Career Development: Numerous opportunities for advancement within the company.
• Relocation Assistance: Support with travel arrangements and initial accommodation when you arrive in Malta.

Why Join Us

Our company is a global leader in content moderation committed to ensuring safer digital interactions across multiple platforms. We offer a dynamic and multicultural work environment where your contributions make a meaningful impact. If you are ready to make a difference and contribute to a safer online world we encourage you to apply!

Start your journey with us today and help shape a safer digital future.

Remote Work :

No