Back Office Support Agent Malta Relocation Assistance

Do you have a passion for ensuring a safer digital landscape by combating scams fraud and harmful content Were offering an exciting opportunity for Norwegian speakers to join our team as FullTime Customer Support & Content Moderators in the sunny and lively island of Malta.

Role Overview:

This position involves a combination of customer support and content moderation:

Customer Support (70%):

• Respond to customer inquiries and complaints via email and live chat delivering timely and professional assistance.
• Ensure customers receive accurate complete and helpful information contributing to a high level of customer satisfaction.

Content Moderation (30%):

• Monitor and review content across various platforms to ensure it aligns with company policies and local laws.
• Play a key role in maintaining a safe online environment by identifying and addressing inappropriate or harmful content.

Key Responsibilities:

• Stay informed about and strictly follow client policies guidelines and best practices.
• Provide feedback on recurring customer issues and suggest process improvements.
• Work closely with internal teams and external clients to ensure smooth workflow and effective issue resolution.
• Engage in ongoing training to remain uptodate with the latest content moderation standards and techniques.

Qualifications:

• Language Skills: Nativelevel Norwegian with good proficiency in English (B2 or higher).
• Technical Skills: Proficiency with Microsoft Office tools particularly Excel and Word.
• Experience: No prior experience required but a strong desire to learn and excellent attention to detail are essential.
• Personal Attributes: Ability to make quick sound decisions with a proactive and adaptable approach to challenges.

Work Schedule:

• Shift Details: Rotating shifts with working hours from 7:00 AM to midnight five days a week.
• Contract Type: Permanent fulltime position.
• Training: Comprehensive twoweek training program requiring onsite attendance in Malta.

Benefits:

• Healthcare: Health insurance provided after six months of employment.
• Career Growth: Multiple opportunities for professional development and career advancement within the company.
• Relocation Support: Assistance with travel costs and initial accommodation in Malta.

Why Work With Us

As a global leader in content moderation our company is dedicated to creating safe digital spaces for users worldwide. We offer a dynamic multicultural work environment where your contributions will directly impact online safety. If youre passionate about making a difference in the digital world we encourage you to apply.

Join us today and be part of a team committed to keeping the online world safe.

Remote Work :

No