Back Office Coordinator In Malta Relocation Package

Are you driven to help create a safer online community by tackling scams fraud and harmful content We are looking for motivated Norwegian speakers to join our team as FullTime Customer Support & Content Moderators in the beautiful and sunny Malta.

Position Summary:

This dualrole position combines customer service with content moderation:

Customer Support (70%):

• Address customer queries and concerns via email and live chat ensuring prompt and effective communication.
• Deliver accurate and thorough information to assist customers helping to maintain a high level of satisfaction.

Content Moderation (30%):

• Review and assess usergenerated content on various platforms to ensure it complies with company standards and legal requirements.
• Contribute to a safer online environment by identifying and removing inappropriate content.

Key Responsibilities:

• Adhere to and stay updated on client policies and industry best practices.
• Offer constructive feedback on recurring customer issues and suggest enhancements to workflows.
• Collaborate seamlessly with internal teams and clients to ensure efficient operations.
• Participate in regular training to stay informed about the latest content moderation practices.

Requirements:

• Language Proficiency: Nativelevel Norwegian with strong English skills (B2 level or above).
• Technical Skills: Familiarity with Microsoft Office applications especially Excel and Word.
• Experience: No prior experience is necessary; what matters is your eagerness to learn and attention to detail.
• Personal Traits: Ability to make quick and sound decisions with a proactive attitude and adaptability to new challenges.

Work Schedule:

• Shift Pattern: Rotational shifts covering hours from 7:00 AM to midnight five days a week.
• Contract Type: Permanent fulltime employment.
• Training: A comprehensive twoweek training period requiring onsite presence in Malta.

Benefits:

• Healthcare: Health insurance coverage becomes available after six months of employment.
• Career Progression: Ample opportunities for career growth and advancement within the organization.
• Relocation Assistance: Support with travel expenses and initial accommodation upon relocation to Malta.

Why Join Us

We are a leading force in content moderation committed to safeguarding online spaces across the globe. Our multicultural work environment is dynamic and inclusive offering you the chance to make a real impact on online safety. If youre ready to contribute to a safer digital world we encourage you to apply.

Take the next step in your career with us and help ensure a safer internet for everyone.

Remote Work :

No