Back Office Representative Malta Relocation Provided

Are you passionate about safeguarding the online community by preventing scams fraud and inappropriate content We are seeking dedicated Norwegian speakers to join our team as FullTime Customer Support & Content Moderators in the sunny and vibrant Malta.

Position Overview:

This role is a combination of customer service and content moderation duties:

Customer Support (70%):

• Engage with customers through email and live chat providing timely clear and professional responses to their questions and concerns.
• Ensure that customers receive accurate comprehensive information to resolve their issues and enhance their overall experience.

Content Moderation (30%):

• Review and monitor content on various platforms to ensure it meets company standards and complies with legal regulations.
• Help create a safer online environment by identifying and removing harmful or inappropriate content.

Key Responsibilities:

• Stay uptodate on and strictly adhere to client policies and industry guidelines.
• Provide insights on recurring issues and suggest improvements to enhance the customer experience and moderation processes.
• Work collaboratively with internal teams and external clients to ensure smooth and efficient operations.
• Participate in ongoing training to stay informed about the latest best practices in content moderation.

Qualifications:

• Language Proficiency: Native Norwegian speaker with good command of English (B2 level or higher).
• Technical Skills: Proficiency with Microsoft Office applications particularly Excel and Word.
• Experience: Prior experience is not required but attention to detail and a strong willingness to learn are essential.
• Personal Attributes: Ability to make quick sound decisions with a proactive approach and adaptability to changing situations.

Work Schedule:

• Shift Pattern: Rotating shifts covering operating hours from 7:00 AM to midnight five days a week.
• Contract Type: Fulltime permanent employment.
• Training: A thorough twoweek training program requiring onsite presence in Malta.

Benefits:

• Healthcare: Health insurance provided after six months of employment.
• Career Progression: Opportunities for advancement and professional growth within the company.
• Relocation Assistance: Support with travel expenses and initial accommodation in Malta.

Why Join Us

We are a global leader in content moderation committed to creating safe and secure online environments for users worldwide. Our team is diverse dynamic and dedicated to making a positive impact. If youre passionate about online safety and ready to make a difference wed love to have you on board.

Join us in Malta and be part of a team thats making the internet a safer place for everyone.

Remote Work :

No