Student Experience Associate ANZ

Want to revolutionize the future of education anddo meaningful work that transforms future generations lives

Crimson Global Academy (CGA) is a worldclass online school delivering live realtime learning to ambitious students around the world. With over 1000 students joining us from 65 countries our vision is to unlock our students limitless potential together for extraordinary futures.

We are doing this by:

Igniting a passion for learning that accelerates academic performance and success regardless of age.

Fostering a global community that broadens students perspectives and develops their skills to make a difference on the world stage.

Providing cuttingedge technology for teachers to launch students into their future while giving parents transparency into their childs education.

And weneed your help to take our expansion global! Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fastpaced with a breadth of daytoday activities and endless development opportunities.

This is a fulltime position.40 hours per week. Should be available from 9am NZST and can be either based in New Zealand (Auckland preferred) or remote.

The Student Experience Associate is responsible for providing highquality service and strategic support to CGA students and parents primarily in the ANZ region. The role involves building and maintaining strong relationships with students and families ensuring they receive timely and personalized assistance. This position requires effective communication problemsolving and the ability to handle various administrative tasks to enhance the student experience.

What are the main responsibilities for this role

• Student and Parent Support:

  • Deliver highquality service to facilitate positive student outcomes and increase satisfaction.

  • Ensure students and parents feel supported and receive timely responses (within 90 minutes) to their queries.

  • Provide personalized solutions considering the students goals academic performance and potential barriers.

• Communication and Relationship Building:

  • Regularly check in with students and parents throughout the year serving as their primary point of contact.

  • Maintain effective communication channels including WhatsAp Email Zoom and Chatbot.

• Administrative Tasks:

  • Carry out administrative duties such as processing subject changes withdrawals and reenrollments.

  • Utilize and maintain our administrative and educational online systems.

• Onboarding and Orientation:

  • Run and improve the parent/student onboarding process.

  • Organize orientation sessions for new students and checkin calls with students and parents.

• Collaboration and Problem Solving:

  • Work closely with the academic product and sales teams to provide strategic solutions to student issues.

  • Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

What skills and experience are required

• Ability to work independently prioritize effectively and strategically solve problems.

• Significant learning adaptability and strong grasp of technology and systems.

• Excellent communication and organizational skills to manage multiple workflows.

• Fluent written and verbal communication in English.

• Effective cooperation across different teams within the company and openness to suggestions.

• Strong time and stress management skills.

• Confidence resilience and a positive attitude (patience empathy).

• Attention to detail and a high degree of flexibility.

If youre passionate about education and people and looking for a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you!

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