Operations Manager

David Kennedy Recruitment is working with a leading BPO/outsourcing companywho is seeking to hireOperations Manager to join their team in Barcelona.

Position: Operations Manager

Location:Barcelona Spain

Work Model: hybrid (50/50)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES

• Ensure consistent delivery of productivity service levels and quality outcomes that meet client expectations while fostering a positive culture and high team moral
• Lead coach and develop the team while monitoring their progress and building their skills
• Suggest and implement process improvements to boost team efficiency
• Effectively manage resources to achieve objectives in a timely and efficient manner
• Oversee client and stakeholder relationships to ensure satisfaction and alignment
• Provide regular updates to stakeholders on strategy adjustments and progress
• Mentor and guide your team to excel in customer service meet targets produce highquality work and achieve agreed productivity and service levels
• Prioritize the development of team members through performance reviews monthly checkins and personal development plans
• Take a proactive approach to leadership
• Create and maintain an engaging dynamic and motivating work environment
• Prepare and present regular reports on campaign performance KPIs and operational successes
• Stay informed about industry trends best practices and emerging technologies to drive innovation and continuous improvement.

REQUIREMENTS:

• Fluency in English is essential and proficiency in another European language is highly desirable
• Prior experience as an Operations Manager or in a similar role within a customer service or contact centre environment
• Strong leadership and people management skills with the ability to motivate and inspire a team
• Excellent communication and interpersonal skills with the ability to collaborate effectively with clients and internal stakeholders
• Solid understanding of operational strategies performance metrics and process improvement methodologies
• Proven track record in achieving operational targets and driving customer satisfaction
• Strong analytical and problemsolving abilities
• Ability to work in a fastpaced dynamic environment and manage multiple priorities
• Proficient in using MS Office applications and other relevant software
• Experience planning product launches and marketing campaigns to maximize sales
  
• Boost sales with live chat and turn customers into brand advocates through review management (tangible results)
• Working schedule Monday to Friday 11:00 AM 8:00 PM.

BENEFITS:

• Excellent remuneration package based on experience
• Monthly performance bonus upon coompeting probation period
• A dynamic and creative team with a positive and friendly atmosphere
  
• Wide range of exclusive perks and rewards as a valued member of the organisation
• Access to LinkedIn specialised training & courses
• And many other!