16 - Hospitality Customer Experience Specialist On-site

ABOUT SICILIAMIA

Our startup has members from all over the world with an emphasis on open values and sustainability. Those are no paradoxes in a luxury lifestyle brand. With those values in mind we focus on permaculture villa rentals gastronomy and creating a community with the goal to benefit Sicily s image and reputation.

POSITION DESCRIPTION

You will be based in our Ragusa office. We want energetic and passionate people with a burning desire to create & innovate who are willing to experiment. We are seeking highly motivated professionals looking to gain internship experience in the sector of Hospitality and Customer Care. Your daytoday tasks would involve understanding the customers expectations to determine what they are drawn to and make sure that customer communication as well as inquiries go smoothly. In addition you will help us set up our Hospitality and Event Management software tools and help us with your travel agency acquisition.

This is an onsite Internship for a minimum of 49 months with the possibility to extend and starts in August/September 2024.

Requirements

SKILLS WE ARE LOOKING FOR:

• Splendid communication skills (written and verbal)
  
• A sense of customer relationship
  
• Good at organization and prioritizing tasks
  
• Eager to support us with ideas to improve our efficiency
  
• Independent and team player worker
  
• Analytical mindset and critical thinking
  
• Entrepreneurial problem solving approach.
  

YOUR QUALIFICATIONS:

• Creative writer blog/ article writing
  
• Ability to create appealing material for Social Media
  
• Basic experience in Social Media and Marketing
  
• Interest and basic experience in hospitality
  
• Ability to think both creatively and strategically
  

WHAT YOU WILL DIVE IN

• Setup Event management and Hospitality (PMS) tools
  
• Help with Travel Agency acquisition
  
• Digital Marketing research
  
• Online Social Media Marketing
  
• Improving processes and incorporating structures
  
• Writing blogs and articles
  
• Corporate and Brand communication
  
• Dealing with inquiries
  

Benefits

PERKS WORKING WITH US:

• Combining work placement with pleasure exploring Sicilys beauties
  
• Getting deep insights into the environment of a startup building a highquality brand.
  
• Career development
  
• A truly international Englishspeaking team.
  
• Dynamic friendly and professional working environment.
  
• Implementation and improvement of your skills with instant feedback.
  
• Learning how startups work inside out.
  

As for financial compensation we participate in the Erasmus Internship Program.

SKILLS WE ARE LOOKING FOR: - Splendid communication skills (written and verbal) - A sense of customer relationship - Good at organization and prioritizing tasks - Eager to support us with ideas to improve our efficiency - Independent and team player worker - Analytical mindset and critical thinking - Entrepreneurial problem solving approach. YOUR QUALIFICATIONS: Creative writer, blog/ article writing Ability to create appealing material for Social Media Basic experience in Social Media and Marketing Interest and basic experience in hospitality Ability to think both creatively and strategically WHAT YOU WILL DIVE IN? Setup Event management and Hospitality (PMS) tools Help with Travel Agency acquisition Digital Marketing research Online Social Media Marketing Improving processes and incorporating structures Writing blogs and articles Corporate and Brand communication Dealing with inquiries