Bilingual Retails POS Application User Support Consultant
Posted on :
06-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Roles and Responsibilities:
- Provide daily application support for boutique (shop) users as level 2 (L2)
- Coordinate and Support system testing with business users
- Approach support member in HQ (Level 3) in case of complex issues
- Train business users on demand basis
- Support project implementation / management in retail domain
Daily Application Support:
- Solve the incidents received from the business users in boutique
- Provide workaround solutions when sooner solution is not available
- Monitor and improve support service to business
- Update documents / create new ones as required to explain to users and reduce the incidents
System testing with business users:
- Understand the test content and communicate the change to users
- Prepare coordinate and support for the tests with business users
Coordination between Global and local:
- Following up incident resolution
- Support the business in communicating the priority and contents of issues / requests with the Global team
Users Training:
- Proactively create training plans for the users as required
Support SAP Implementation:
- Support of each tasks during the projects such as hardware test IT test UAT user training deployment onsite installation check system hypercare after golive
Requirements
- Communication skills to users and teams
- Project Management skill
- Business process analysis skill
- Understanding of SAP SD module
- Presentation or training skills
- Business level of Japanese and English language
- Hands on experience in SAP SD (min 2 years)
- User support experience (Plus)
- Infrastructure (network wifi device citrix related experience (plus))
Roles and Responsibilities:
- Provide daily application support for boutique (shop) users as level 2 (L2)
- Coordinate and Support system testing with business users
- Approach support member in HQ (Level 3) in case of complex issues
- Train business users on demand basis
- Support project implementation / management in retail domain
Daily Application Support:
- Solve the incidents received from the business users in boutique
- Provide workaround solutions when sooner solution is not available
- Monitor and improve support service to business
- Update documents / create new ones as required to explain to users and reduce the incidents
System testing with business users:
- Understand the test content and communicate the change to users
- Prepare, coordinate and support for the tests with business users
Coordination between Global and local:
- Following up incident resolution
- Support the business in communicating the priority and contents of issues / requests with the Global team
Users Training:
- Proactively create training plans for the users as required
Support SAP Implementation:
- Support of each tasks during the projects such as hardware test, IT test, UAT, user training, deployment, onsite installation check, system hypercare after go-live
Requirements
- Communication skills to users and teams
- Project Management skill
- Business process analysis skill
- Understanding of SAP SD module
- Presentation or training skills
- Business level of Japanese and English language
- Hands on experience in SAP SD (min 2 years)
- User support experience (Plus)
- Infrastructure (network, wifi, device, citrix related experience (plus))
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
