Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Our client is a dedicated physical therapy practice in Texas with a clear purpose: guiding their community toward an active independent lifestyle. They are committed to their core values of Humble Confidence Doing the Right Thing Exceeding Expectations Contagious Positivity Extreme Ownership and ensuring exceptional service for both internal and external customers. Virtual Rockstar is looking to add a fulltime Medical Virtual Assistant to our client s dynamic team to support their mission and enhance patient care.

As a fulltime Medical Virtual Assistant you will play a crucial role in providing topnotch administrative support to our client s practice. You will handle a variety of tasks related to patient care insurance and office management to ensure smooth operations and exceptional patient experiences.

Responsibilities:

• Patient Management:
  

• Confirm patient appointments and handle scheduling adjustments as needed.
  

• Address patient inquiries via phone and email providing timely and accurate information.
  

• Maintain and update patient records ensuring privacy and confidentiality.
  

• Manage referrals from other healthcare providers and coordinate care as necessary.
  

• Insurance and Billing:
  

• Verify patient insurance coverage and obtain preauthorizations for procedures.
  

• Update patient files with insurance information and explain insurance benefits to patients.
  

• Liaise with insurance providers to clarify coverage details and assist patients with insurancerelated queries.
  

• Generate billing reports for management and ensure accuracy in financial documentation.
  

• Administrative Support:
  

• Prepare and manage documents including email correspondence and data entry.
  

• Generate basic reports and maintain organized records using Microsoft 365.
  

• Assist with additional administrative tasks as required.
  

Requirements

• Proven experience as a medical assistant or in a similar administrative role.
  

• Familiarity with WebPT EMR is a plus.
  

• Proficiency in Microsoft 365 (Word Excel Outlook).
  

• Strong organizational skills and attention to detail.
  

• Excellent communication skills both written and verbal.
  

• Ability to handle sensitive information with discretion and maintain patient confidentiality.
  

• Experience in insurance verification preauthorizations and patient billing is highly desirable.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.