Customer Service Representative

Are you passionate about providing exceptional customer service and looking for a new challenge Join our clients dynamic team in D sseldorf Germany and make a difference!

Position Summary: As a Customer Service Representative you will manage customer queries sales orders complaints and process product and/or manufacturing orders. You will handle sales and purchase orders modifications shipments warehouse instructions product imports and escalate complaints across various communication channels.

Key Responsibilities:

• Maintain a positive empathetic and professional attitude toward customers at all times.
  
• Respond promptly to customer inquiries and resolve complaints.
  
• Ensure customer satisfaction and provide professional customer support.
  
• Manage the entire processing of customer orders including order confirmation delivery notes invoicing and scheduling deliveries.
  
• Coordinate shipments with logistics partners and track deliveries.
  
• Collaborate closely with the procurement and demand planning departments.
  
• Issue orders to external service providers and manage stock levels.
  
• Ensure compliance with customer specifications and support vendorrelated claims.
  

Ideal Profile:

• High school diploma or equivalent.
  
• Ability to stay calm when customers are stressed or upset.
  
• Comfortable using computers and strong MS Office skills including expertise in MS Excel.
  
• Proficiency in customer service software and technology tools (e.g. SAP SAGE SQL Access Tableau TMS tools)
  
• Excellent interpersonal and communication skills.
  
• Proficiency in English and German.
  

• Hybridworking environment with occasional travel.
  
• Opportunity to work in a supportive and collaborative team.
  
• Continuous improvement processes and participation in projects.