Executive Customer Service

Job Summary

The role involves interacting with customers to address their concerns answer questions and assist with their needs. It also supports department management in ensuring efficiency organization customer satisfaction and loyalty.

Responsibilities

• Handling Customer Inquiries: Respond to customer inquiries via phone email chat or social media promptly and professionally within the SLA set.
• Providing Product/Service Information: Educate customers about the companys marketing plan rules regulations and policies to expedite decisionmaking for member inquiries.
• Resolving Issues: Address and resolve customer complaints and issues effectively aiming for firstcall resolution whenever possible.
• Ensuring Customer Satisfaction: Follow up with customers to ensure their issues are resolved satisfactorily and they are satisfied with the service provided.
• Handling Escalations: Escalate complex issues to the appropriate department or manager when necessary. Communicate effectively with other departments to resolve problems promptly.
• Assist with adhoc tasks as delegated.
• Support company events or functions as needed.

Requirements

• 12 years of customer service experience preferably in the MLM/Direct Selling.
• Proficient in verbal & written English Bahasa Malaysia and Mandarin.
• Able to work independently with minimum supervision.
• Pleasant personality with excellent interpersonal skills
• Serviceoriented and positive mindset.
• Proficient in MS Office application.

Remuneration

MYR 4000 MYR 4500

Consultant in charge

Ken Ng

Remote Work :

No