Role Overview
The Technical Support Administrator acts as the intermediary between the control room support team and the technical support coordinator.
Key Responsibilities
Safety Health and Environment
- Participate and comply with SHE requirements as outlined in the Health Safety and Environmental Policy.
- Maintain good housekeeping to ensure all work areas are neat and tidy.
- Ensure that all electronic equipment is powered off before leaving for the day.
- Report any unsafe acts or broken equipment to the supervisor.
Customers
- Ensure customer satisfaction including addressing queries from management and all clients who contact the company via phone or email.
Business Processes
- Answer technical support desk calls regarding alarm concerns including maintenance and repair issues.
- Act as the first line of communication and support for updating the control room database from the support team.
- Keep spreadsheets and daily administration up to date.
- Ensure daily reports are sent and reviewed promptly for any faults.
- Maintain an uptodate database of keyholders daily.
- Commission and decommission panels as needed.
- Accurately capture daily paperwork from technicians into the system.
- Report any database issues to management promptly.
- Assist with tasks assigned by management.
- Keep filing up to date.
Shareholder Value
- Assist the company by ensuring that all clients and employees receive the necessary assistance thereby projecting a professional image.
Requirements
- Grade 12 qualification.
- Diploma/certificate in Information Technology
- Computer literacy
- Attention to detail
- Friendliness
- A professional demeanour.
- Frontline etiquette is advantageous.
Remote Work :
No