Data-TLSME

Job Role: Data TL/SME

Required Experience:12 years

Areas of Responsibilities:

Stakeholder/Business Management:

Analyze customer feedback data

Pick up ongoing/new issues & identify trend

Document potential product improvement opportunities

Present output of work in sheets and on google slides

Connect with PSMs over GVC. Take instructions and discuss project progress

Must Haves:

12 years of work experience.

Expertise in Japanese language

Experience of working in outsourced environment with exposure to customer interactions

(written/verbal) will be added advantage

Good written and verbal communication skills

Analytical bent of mind experience in transaction quality data analysis will be helpful in the role

Experience of working on MS excel and powerpoint slides will help in the role

Good at time and project management with minimum supervision