Information Technology Systems Support Specialist Level III

C2c/1099

Job titleIT Support Specialist

Job typeonsite contract

Job locationsacramantoCA

Interview modeIn person

This role will require:

Strong customer service skills Knowledge of Active Directory or other identity management system

Attention to detail Ability to work with rapidly changing priorities

Experience with troubleshooting Windows systems Good verbal and writing skills for customer interaction and documentation Secondlevel Service Desk support tickets (85% remote and 15% deskside) resolve hardware and software issues and assist customers remotely with DUO NetMotion and network resource connectivity.

Deployment of MECM GUI and Headless images and software deployments both manual and as MECM task sequence software packages.

Update both hardware and software assignments in Manifest. Assist users in operating systems application programs utilities and hardware operations. Image install and move ITrelated equipment.

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