Facilities Service Coordinator

Company Overview

Our client a leading company in the financial services industry aprides itself on a commitment to excellence and customer satisfaction. Their dedicated team works tirelessly to ensure services are efficient costeffective and of the highest quality. They foster a collaborative and dynamic work environment where every team member is valued and empowered to make a difference.

Customer Service Responsibilities:

• Exemplary Customer Service: Offer outstanding customer service maintain relationships ensure repeat business by upselling services and address client concerns or complaints swiftly and professionally.
  
• Client Satisfaction: Follow up with clients regularly to assess and ensure their satisfaction.
  
• Maintaining Relationships: Maintain good relationships with service providers and clients to retain the customer base.
  
• Service Desk Management: Resolve service desk issues and improve current methods to increase productivity client service and desk efficiency.
  
• Client Query Coordination: Coordinate client query processes track and accurately resolve queries and use them to improve client service and business processes.
  
• Record Keeping: Keep accurate records and document customer service actions and discussions.
  

Service Efficiency and Issue Resolution:

• Turnaround Times and Quality Standards: Continuously monitor turnaround times and quality standards resolving issues promptly to enhance client service delivery efficiency and cost optimization.
  
• Jira Ticket Analysis: Analyze Jira ticketing system data define patterns and work to reduce recurring issues.
  
• Performance Data: Understand what data is needed to support the performance framework.
  

Audits Inspections and Safety:

• Quality Checks: Conduct regular audits and quality checks on service works to ensure standards are met and remedial work is carried out effectively.
  
• Building Inspections: Perform regular building inspections and maintain inspection documentation.
  
• Health and Safety Compliance: Assist in the compliance of Health and Safety policies and safe working practices and run Health and Safety initiatives as needed.
  
• Emergency Response: Respond to building emergencies as required.
  
• Contract Compliance: Test and report on Contract Compliance OHS.
  

Coordination and Oversight:

• Installations and Repairs: Coordinate and oversee installations inspections repairs maintenance and facility equipment when required.
  
• Progress Reporting: Create progress reports that accurately reflect the progress of the dashboard.
  

Reporting and Documentation:

• Service Level Reports: Provide regular reports on service delivery against agreed service level agreements and overall client targets.
  
• Best Practices: Ensure the team follows best practices and maintains service level agreements.
  
• Process Implementation: Implement documented efficient and effective processes.
  
• Vendor Contract Management: Conduct Vendor Contract Management and reporting.
  
• SLA Reporting: Perform SLA reporting of all services.
  
• Project Reporting: Report on facilities projects including escalations finances budget control and project closures.
  
• Budget Reporting: Report on budget expenses related to office moves.
  

Requirements

Required Skills and Qualifications

• Minimum 3 years experience in contract management and SLAs within a facilities management environment.
  
• Relevant degree (34 years) in Business or Administration (NQF Level 5/6).
  
• 56 years of financial services industry experience.
  
• Strong written and verbal communication skills.
  
• Excellent critical thinking problemsolving and organizational skills.
  
• Proficient in Microsoft Office including Word and Excel.
  
• Ability to work under deadlines and multitask effectively.
  

Preferred Skills

• Strong recordkeeping and analytical skills.
  
• Uptodate knowledge of services policies and regulations.
  

Benefits

Employee Value Proposition

Our client believes in empowering employees with the tools and opportunities they need to thrive. They offer a collaborative work environment ongoing professional development and a commitment to worklife balance. Join a team that values innovation dedication and excellence.

Company Culture