Helpdesk Technician
Posted on :
03-08-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
03-08-2024
Job Description
Job Title: Helpdesk Technician
Client: The California State University (CSU)
Duration:3 year
Note: This is an onsite position.
Job Summary:
- Respond to user inquiries and provide technical support via phone email or chat.
- Diagnose and troubleshoot hardware software and network issues.
- Install configure and maintain computer systems and applications.
- Assist with network setup and maintenance including troubleshooting connectivity issues.
- Document support requests and resolutions in the ticketing system.
- Escalate complex issues to higherlevel technical staff or management as needed.
- Provide training and support to users on software applications and IT best practices.
- Maintain inventory of IT equipment and software.
- Ensure adherence to company IT policies and procedures.
- Experience:
- Proven experience in a helpdesk or technical support role.
- Handson experience with troubleshooting and resolving hardware and software issues.
- Familiarity with common operating systems (e.g. Windows macOS Linux) and applications.
Technical Skills:
- Ability to diagnose and resolve hardware and software issues.
- Skills in identifying root causes of technical problems and implementing effective solutions.
- Proficiency with common operating systems such as Windows macOS and Linux.
- Experience with system installations updates and configurations.
- Familiarity with popular office suites (e.g. Microsoft Office Google Workspace).
- Knowledge of specialized software used by the organization.
- Understanding of network principles protocols (e.g. TCP/IP) and components (e.g. routers switches).
- Ability to troubleshoot connectivity issues and configure network settings.
- Proficiency with remote desktop and support tools (e.g. TeamViewer Remote Desktop Protocol).
- Experience using ticketing and issue tracking systems (e.g. Zendesk Jira Service Desk).
Soft Skills:
- Clear and effective communication skills for interacting with users documenting issues and explaining solutions.
- Ability to translate technical jargon into understandable terms for nontechnical users.
- Strong customer service orientation with a focus on resolving user issues promptly and courteously.
- Patience and empathy when dealing with frustrated or confused users.
"If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit."
About Us:
TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java.NET SharePoint PHP Business Intelligence (Cog nos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in the Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.
5-7 years of experience in the field or related Helpdesk Technician
Employment Type
Full Time
Key Skills
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