Systems Maintenance Support Administrator mfd

To join the Cologne Head Office of the school group with the possibility of alternatively working from either the Munich or the Dsseldorf RheinRuhr campus we are looking for a fulltime:

Systems Maintenance & Support Administrator (m/f/d)

We are looking for member of staff to work in our growing Systems Department which is a core area of our school group. As part of this forwardthinking team there are plenty of opportunities to learn and develop new skills in the development of our systems portfolio including iSAMS My School Portal SchoolPost SOCS and Seesaw. We use these systems proactively to support the academic and business needs of the organisation including selfhosting our iSAMS solution and engaging extensively with SQL scripting and SSRS reporting.

The ideal candidate for this role will have a passion for ensuring customer happiness of our users (pupils parents and staff) and keeping on top of tasks within a busy and varied field of work.

Tasks

Your Main Responsibilities

This is a key role in the St. Georges Systems department with a focus on:

• Providing firstline resolution or diagnosis of incidents and support requests
• Supporting users to make the most of the systems with which they work
• Maintaining existing systems to ensure they function in a stable secure reliable and efficient manner and that data integrity and quality is maintained
• Manage projects relating to systems implementation and enhancement

Requirements

Skills & Experience

• A range of technical experience with excellent ICT skills including Microsoft Office experience
• The ability to communicate technical concepts to a nontechnical audience
• Experience of supporting school software solutions is desirable but not essential
• Strong analytical ability
• Fluent command of written and spoken English (German language skills are not required)

Behavioural competencies

• Strong team player & communicator
• Able to balance multiple priorities and still achieve thoughtful and highquality contributions
• Excellent interpersonal and communication skills inspiring trust and warmth
• Willingness to build understanding of technical systems and learn new skills
• Disciplined with a high degree of integrity and work ethic
• Selfmotivated and independent

Benefits

Why join us:

• You can expect a challenging and responsible international working environment with flat hierarchies and a performancerelated salary
• A better worklife balance through flexible working hours and the option to work from home
• Your wellbeing is taken care of in the form of free drinks fruit and healthy snacks as well as discounted meals in our school canteen
• You will receive a subsidy for your private internet connection or your public transport ticket as well as attractive employee discounts via corporate benefits
• To top it all off you can look forward to free parking right in front of the building and the offer of a company pension scheme

How you can apply to us:

To innovate your career please send your letter of application updated C.V. earliest possible starting date and your salary expectations to: Ms Andrea Baiker Head of Human Resources and Governmental Affairs