Senior Technical Engineer
Posted on :
02-08-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-08-2024
Job Description
Title: Senior Technical Engineer
Duration: 3 years
Location: Long Beach CA
Note: This is an Onsite Role.
Job Description:
- Responsible for handling Level 1 and Level 2 analysis trouble shooting and resolution.
- Responsible for handling product queries.
- Handling all the communication related to the assigned customer accounts.
- Coordinating the issues internally and with outsourced partners service providers (ISPs ILD/NLD carriers) and onsite teams.
- Responsible for maintaining and making available uptodate contact information supported product lists technical information regarding products troubleshooting information all known fault handling information and other information of general use.
- To interface with customer for all CSRs internal and external.
- Emergency CSR handling on a 24/7 service level with on call support.
- Implement workarounds to limit customer downtime. Subsequently followup and ensure implementation of permanent solution.
- Participate or organize Technical Call Bridge to address technical diagnostics & collaboration with customers and partners.
- Maintain all the connectivity and account details from a support perspective to provide efficient support.
Required Skills:
- Components in a web applications stack
- Database configuration
- Networks
- Server configuration
- Accounts Receivable
- ERP Financial Solutions will be considered
- Fusion
- J2EE and EJB
- SQL tuning and so on
- Web Server optimization load balancing hardware
If you are: bright motivated skilled a differencemaker able to get things done work with minimum direction enthusiastic a thinker able to juggle and multitask communicate effectively and lead then we would like to hear from you. We need exceptionally capable people for this role for our client so get back to us and tell us why you think you are a fit.
About Us:
TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #) on Inc. 5000 fastest growing companies in the USA. TriForce Consulting Services Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems business intelligence data analysis database support and maintenance data warehouse implementation and support systems architecture and systems integration for our clients. Our technical competencies are in Java .NET SharePoint PHP Business Intelligence (Cognos Data Warehouse) mobile applications platforms (iPhone iPad Android Blackberry) and various other technologies. We also specialize in providing resources to manage infrastructure projects. TriForce is one of the fastest growing companies in Philadelphia region by receiving the award 6 times and 4 times on Inc. 5000 fastest growing companies in the USA.
Components in a web applications stack Database configuration Networks Server configuration Accounts Receivable ERP Financial Solutions will be considered Fusion J2EE and EJB SQL tuning and so on Web Server optimization load balancing hardware
Employment Type
Full Time
Key Skills
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