Customer Service

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner. Respond to customer inquiries resolve issues and provide information about our products and services.
  
• Problem Resolution: Actively listen to customers identify their needs and offer appropriate solutions. Escalate complex issues to the appropriate department or supervisor as necessary.
  
• Data Entry: Accurately record customer interactions and update customer information in the system. Maintain detailed and organized records of customer inquiries and resolutions.
  
• Product Knowledge: Stay informed about our products services and promotions to provide accurate and uptodate information to customers.
  
• Quality Assurance: Ensure a high level of customer satisfaction by adhering to company policies and procedures. Monitor and improve call quality through feedback and ongoing training.
  
• Team Collaboration: Work collaboratively with team members to achieve department goals and improve customer service processes. Participate in team meetings and training sessions.
  

Qualifications:

• Education: High school diploma or equivalent. Some college coursework or a degree is a plus.
  
• Experience: Previous experience in a call center customer service or related field is preferred but not required. Training will be provided.
  
• Skills:
  • Excellent verbal and written communication skills.
    
  • Strong problemsolving and conflict resolution abilities.
    
  • Proficiency in using computer systems and software applications.
    
  • Ability to multitask and manage time effectively.
    
  • Patience empathy and a positive attitude.