GM Contents

Position Summary

The General Manager (GM) provides leadership and vision to the organization by assisting the senior management team in developing the longrange strategic plan and annual plans for the company. The GM facilitates the timely and profitable delivery of all services while meeting or exceeding company standards for quality and customer satisfaction. Additionally the GM will be required to perform field scoping and estimating of contents jobs. The role involves effective management of staffing training documentation inventory equipment purchases and maintenance record keeping housekeeping and employee relations to maintain market leadership through staff development and continuous business process improvement.

Primary Duties and Responsibilities

Ensure accomplishment of the objectives as stated in the strategic plan through effective implementation and ongoing refinement.

Meet or exceed company targets for Sales COGS Direct Labor Net Profit liquidity cash flow quality ratings and customer satisfaction.

Research and prepare analysis documents and proposals to address market trends and assist in meeting longterm goals.

Develop profitable relationships with customers that bring value to both parties.

Foster a teamoriented atmosphere consistent with the Vision Mission and Core Values of the company.

Provide vision leadership and discipline regarding longrange fiscal planning and overall financial health to ensure continuity and solvency.

Provide recommendations on the effective use of long and shortterm debt including refinancing and purchasing.

Oversee the development of compensation and employee benefit policies to attract and retain highly competent personnel.

Ensure compliance with all Federal State and Local regulatory agencies.

Develop existing people and assist in recruiting and selecting new talented people into leadership positions within the organization.

Maintain market leadership through the implementation of stateoftheart technology and continuous process improvement across all departments.

Negotiate and establish contracts beneficial to the companys overall success while maintaining strategic relationships with suppliers and partners.

Work with the Operations Manager to maintain production capacity through adequate staffing equipping and supplying of operations.

Achieve consistency in the implementation of company operating systems.

Build and maintain constructive relationships with professional advisors (accountants attorneys bankers insurance agents consultants and other business constituencies).

Additional Duties and Responsibilities

Provide recommendations regarding investments and cash strategies.

Ensure timely filing of all Federal State and Local taxes.

Ensure integrity of company vendor and customer files (documents analytical information communication notations etc.).

Oversee content production and distribution of sales marketing and publicity material.

Prepare annual reports summarizing progress on short and longrange plans.

Prepare annual budgets and regularly evaluate variance reports.

Participate in trade associations community charitable and other organizations.

Decision Rights and Authority

Establish the longterm and shortterm direction for the company.

Develop the Strategic Plan.

Approve purchases within the budget established in the Strategic Plan.

Negotiate and establish contracts.

Establish compensation schedules and bonus programs.

Address all issues and actions related to company policy.

Authorize purchases of all vehicles and equipment in excess of the budgeted amount.

Working Relationships and Scope

Regular communication with owners and CEO regarding company performance and strategic issues.

Ensure effective communication among Operations and Sales and Marketing functions to align company capabilities with marketing and sales strategies.

Maintain strong working relationships with insurance industry trade associations training providers suppliers and community contacts.

Performance Competencies

Integrity: Demonstrates honesty and puts the interests of the business above self. Earns trust and maintains intellectual honesty.

Oral Communication: Speaks clearly and persuasively in various situations including public speaking and oneonone interactions. Demonstrates effective language command and adaptability.

Written Communication: Writes clear precise wellorganized letters proposals and emails with proper grammar and punctuation.

Sound Judgment and Decision Making: Shows consistent logic rationality and objectivity in decision making. Balances between indecision and uninformed actions.

Team Building: Creates cohesion and team spirit fostering open honest relationships and constructively addressing differences. Shares credit for accomplishments.

Planning and Organizing: Efficiently plans organizes schedules and budgets. Leads longrange planning activities and manages multiple projects effectively.

Money Management: Demonstrates disciplined spending habits tracks expenditures and works from a budget.

Negotiation: Achieves favorable outcomes through winwin negotiations and effectively handles tense situations.

Excellence: Sets high standards of performance and encourages individual initiative. Maintains intensity to achieve longrange goals.

Coaching: Successfully trains and develops employees for their current assignments and promotion. Acts as a people builder.

Technology: Uses communication devices and approved software tools to enhance efficiency and accuracy of work performed.

Qualifications Knowledge Skills and Abilities

Education and Experience: Bachelor s degree in business accounting or related field or an associate degree plus 1015 years of related experience and training or an equivalent combination of education and experience. (MBA is preferred but not required). Minimum of 5 years of experience managing other managers. Broad business experience across multiple functions: Sales Operations Admin Accounting HR.

Financial Reports and Documents: Proficient in reading and interpreting financial reports (Profit & Loss Balance Sheet Cash Flow). Understands the relationship between financial reports and business activities interprets results and translates into focused actions and performance tracking through KPIs.

Strategic Skills: Identifies opportunities and threats accurately assesses company strengths and vulnerabilities and comprehends the big picture.

Constructive Confrontation: Solicits processes and integrates inputs from subordinates peers and executives. Deals with conflict through open and honest dialogue and effectively provides feedback.

Conflict Management: Understands sources of conflict and acts to prevent or mitigate them. Works through conflicts to achieve optimum outcomes without suppressing or ignoring them.

Mathematical Skills: Computes rates ratios and percentages interprets financial reports and analyzes performance against business plans and industry benchmarks.

Listening Skills: Accurately tunes into opinions feelings and needs of others. Actively listens and engages in communication.

Computer Skills: Demonstrates intermediate to advanced proficiency in using computers the internet PDAs and other digital technology as well as MS Word Excel and other industryspecific software.

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties the employee is regularly required to sit use hands reach with hands and arms talk and hear. Frequently required to stand and walk. Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Working Conditions

Work includes a variety of locations ranging from a typical office environment to meeting with customers and clients at their facilities reviewing project progress and inspecting completed work. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected.

Occasionally encounters facilities with standing water sewage lack of heat fire damage and mold or other organic growth.

Noise level in the work environment is usually quiet.

Requirements

Benefits