Do you want a meaningful role with a company that is making a real difference to every business Do you want to be involved in one of the most important business operations areas in the world today: eInvoicing Then join our energetic and growing team help us revolutionise an industry.
About the Role
We are currently looking for a Customer Support Executive to help nurture our customers as they adopt eInvoicing.
The role:
We are looking for an enthusiastic Customer Support Executive who will provide excellent support for small medium and large enterprise customers alike. The ideal candidate is a quick learner with a positive cando attitude a friendly personality and strong problemsolving abilities.
Experience with online support forums and communities is a plus!
Responsibilities
- Provide firstclass customer support to both enterprise and small business end users.
- Onboard train and proactively drive product adoption.
- Foster an online community for Link4 customers.
- Determine the severity frequency and possible workarounds. Work with Production/Engineering as needed to assess.
- Document product changes maintain and improve online product support pages.
- Work with the Product team to identify opportunities to improve Link4 s offering and reduce the number of support questions and issues.
Requirements
Requirements
- 1 or more years working directly with customers to resolve issues (support technical account management or similar)
- Comfortable troubleshooting problems with customers over the phone live chat and via email and a natural curiosity about technology
- Strong communication and collaboration skills both within the immediate team and with other groups
- Strong attention to detail and a sense of humour
- Familiarity with supportticketing systems
- Should be able to work minimum 3 days from office.
Preferred Skills
- Familiarity with Support platforms like Zoho Desk Project Management tools like JIRA or other bugtracking systems
- Prior experience with startups or a high level of flexibility and comfort in a looselystructured environment
- A background in coding QA or a similar technical interest is preferred
- Experience serving enterpriselevel customers is a plus
Benefits
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