Desktop Support Analyst

Duties:

Collaborates with Workstation Support Services business units to ensure hardware and software orders are received configured scheduled and installed.

Ensure equipment is labelled according to Client specifications. Researches verifies and documents device specifications according to purchase order and Client standards.

Works in conjunction with service and business units to relocate equipment as requested by departments.

Works independently while providing onsite installation customer service and technical installation and/or repairs support per department or individual customer requests.

Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g. Help Desk Applications Materials Management etc.)

Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements moves/adds/changes implications scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.

Maintain inventory of supplies and equipment necessary to complete installations or repair requests.

Collaborate with other IT Infrastructure areas to manage parts inventory.

Evaluates and processes equipment according to IT Security policy and guidelines.

May require overtime and oncall participation.

Education:

High School Diploma and 2 years professional customer service experience supporting PC Macintosh desktop computing hardware and peripheral equipment skills must include knowledge of Operating Systems and configuration hardware configuration and software installation. OR Associates degree OR two years Technical School training in Computers Technology Electronics or a related field.

Required:

Desktop Pc Support

Shift: 3 positions will be 6am to 2:30PM and one will be 08:30 to 5PM.

The hours will change for those that work the hospital build out.

That doesn t start until end of October.