Position Title: Customer Service Representative
Location: Los Angeles CA
Department: Customer Service
Reports To: Customer Service Manager
Job Type: FullTime
Job Summary:
We are seeking a dedicated and personable Customer Service Representative to join our team. The ideal candidate will be responsible for ensuring a high level of customer satisfaction by addressing inquiries resolving complaints and providing information about our products and services. The successful candidate will have excellent communication skills a strong attention to detail and a commitment to providing outstanding customer service.
Key Responsibilities:
- Respond to Customer Inquiries: Handle incoming customer calls emails and chats in a professional and timely manner.
- Resolve Customer Complaints: Investigate and resolve customer issues and complaints efficiently ensuring customer satisfaction.
- Process Orders and Returns: Assist customers with order placement tracking and processing returns or exchanges.
- Maintain Records: Accurately document customer interactions and transactions ensuring data is entered into the system promptly.
- Collaborate with Team Members: Work closely with other team members and departments to resolve complex issues and improve overall customer experience.
- Stay Informed: Keep uptodate with company products services policies and procedures to provide accurate information to customers.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and manage time effectively.
- Empathy and patience when dealing with customers.