Neighbourhood Housing Officer SO1 - 2

3 months contract with a local authority

Job Summary:

This role provides a frontline trusted service to our residents as they move in and out of their homes coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities. By assessing and understanding the context of people s lives and identifying predictable demand the team will use systems thinking principles learning from the experience of our residents to challenge and ultimately change where required the way the system is working ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services both internally and externally to meet residents need and help build the resilience of our residents and communities.

Key Duties/Accountabilities:

To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods;

To develop skills and knowledge in key areas to meet the needs of residents;

To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs;

Essential Experience Required:

Ability to listen and understand resident demands Ability to build capabilities and encourage tenants to reach their own solutions;

Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery;

Ability to understand patterns of resident demands and provide a flexible approach according to individual needs;

Additional information to note:

35 hours per week

09:00am 17:00pm

The closing date for this position is 02/08/2024