Virtual ReceptionistCustomer Service
Posted on :
01-08-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
01-08-2024
Job Description
Position Title: Virtual Receptionist/Customer Service
Work Setup: Work Onsite
Salary: Php 30000.00 Php 35000.00 (Depending on the experience)
Schedule: Monday Friday 6:00 AM 3:00 PM PH Time
Join us as we help you develop your skills and experience while being with an amazing and motivated team! Our client is a successful leading Business Process Outsourcing Industry that provides dedicated remote staff and offshore staffing services with a smart choice when it comes to outsourcing staff in the Philippines. They offer loyal motivated staff at a low cost and flexible solutions to suit any budget. They also provide businesses with platforms for growth combining skilled resources with the best technology.
JOB DESCRIPTION FOR A VIRTUAL RECEPTIONIST/CUSTOMER SERVICE
Responsibilities as a Virtual Receptionist/Customer Service:
Answer all incoming calls within 3 rings adhering to client standards.
Manage each call effectively using the computerized console instructions.
Adapt responses and call management based on the unique instructions provided by each client.
Develop the ability to handle up to 80 calls per day comfortably.
Research and understand each client s business to make appointment bookings and manage diaries on their behalf.
Take accurate and timely messages via email using Outlook.
Put calls on hold professionally using appropriate language.
Always use professional and positive language e.g. Yes certainly Thank you for holding You re welcome.
Ensure a positive and seamless caller experience.
Provide customer service support as needed.
Handle client complaints according to client standards.
Demonstrate the ability to multitask effectively.
Qualifications as a Virtual Receptionist/Customer Service:
Bachelor s Degree in Business Administration Mass Communication English or any related field.
Any 4year degree with 45 years of experience in Virtual Receptionist and Customer Service roles.
Proficiency in English both verbal and written with excellent comprehension skills.
Ability to maintain discretion and confidentiality when dealing with clients.
Excellent written and oral communication skills particularly in explaining technical information.
Energetic selfstarter with the motivation to continuously learn and take initiative.
Proficiency in G Suite especially Google Docs and Excel Sheets.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work Onsite
Salary: Php 30000.00 Php 35000.00 (Depending on the experience)
Schedule: Monday Friday 6:00 AM 3:00 PM PH Time
Join us as we help you develop your skills and experience while being with an amazing and motivated team! Our client is a successful leading Business Process Outsourcing Industry that provides dedicated remote staff and offshore staffing services with a smart choice when it comes to outsourcing staff in the Philippines. They offer loyal motivated staff at a low cost and flexible solutions to suit any budget. They also provide businesses with platforms for growth combining skilled resources with the best technology.
JOB DESCRIPTION FOR A VIRTUAL RECEPTIONIST/CUSTOMER SERVICE
Responsibilities as a Virtual Receptionist/Customer Service:
Answer all incoming calls within 3 rings adhering to client standards.
Manage each call effectively using the computerized console instructions.
Adapt responses and call management based on the unique instructions provided by each client.
Develop the ability to handle up to 80 calls per day comfortably.
Research and understand each client s business to make appointment bookings and manage diaries on their behalf.
Take accurate and timely messages via email using Outlook.
Put calls on hold professionally using appropriate language.
Always use professional and positive language e.g. Yes certainly Thank you for holding You re welcome.
Ensure a positive and seamless caller experience.
Provide customer service support as needed.
Handle client complaints according to client standards.
Demonstrate the ability to multitask effectively.
Qualifications as a Virtual Receptionist/Customer Service:
Bachelor s Degree in Business Administration Mass Communication English or any related field.
Any 4year degree with 45 years of experience in Virtual Receptionist and Customer Service roles.
Proficiency in English both verbal and written with excellent comprehension skills.
Ability to maintain discretion and confidentiality when dealing with clients.
Excellent written and oral communication skills particularly in explaining technical information.
Energetic selfstarter with the motivation to continuously learn and take initiative.
Proficiency in G Suite especially Google Docs and Excel Sheets.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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