Telecaller Executive

Key responsibilities

• Making outbound calls to potential customers.
• Generating sales leads through cold calling.
• Understanding customer needs and requirements.
• Establishing and maintaining customer relationships.
• Explaining product or service features benefits and pricing.
• Following up on customer inquiries and resolving issues.
• Meeting or exceeding sales targets.
• Maintaining accurate records of customer interactions and transactions.
• Handling customer objections and complaints professionally.
• Adhering to scripts and regulations to maintain compliance.
• Providing information about products and services to potential customers.
• Keeping uptodate with product knowledge and relevant industry trends.
• Contributing to team efforts to achieve sales targets.
• Delivering excellent customer service.

Required qualifications

• Proven work experience as a Telecaller or similar customer service role.
• Excellent communication and interpersonal skills.
• Strong phone etiquette and active listening skills.
• Ability to be persuasive and influence others effectively.
• Good time management and organizational skills.
• Ability to handle customer objections and complaints professionally.
• Highly selfmotivated with a resultsdriven approach.
• Ability to work well in a team environment.
• Experience with CRM systems and practices.
• Proficiency in relevant computer applications.
• High school diploma or equivalent; additional qualifications a plus.
• Ability to effectively manage a large volume of outbound calls.
• Knowledge of sales principles and methods.
• Ability to maintain a positive attitude in a fastpaced environment.
• Previous experience in a call center or telemarketing environment is an advantage.

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