Telesales Executive

Overview:

Key Responsibilities:

• Conduct cold calls to potential customers and follow up on leads provided
• Persuasively communicate product or service information to potential customers
• Meet or exceed sales targets and objectives
• Maintain accurate and detailed records of calls made and outcomes achieved
• Handle customer objections and offer solutions in a professional manner
• Provide product information and pricing details to customers
• Build and maintain strong customer relationships through regular followups
• Collaborate with the sales team to ensure customer satisfaction and maximize sales
• Understand and adhere to company policies and procedures
• Participate in sales meetings and training sessions
• Strategically upsell or crosssell products or services to existing customers
• Resolve customer complaints and inquiries in a timely and professional manner
• Utilize CRM tools to manage and update customer information
• Stay updated on product knowledge and industry trends
• Adhere to call scripts and compliance regulations

Required Qualifications:

• High school diploma or equivalent; Bachelors degree in Sales Marketing or related field is a plus
• Proven experience in telesales or telemarketing roles
• Demonstrated track record of meeting or exceeding sales targets
• Excellent verbal communication skills and phone etiquette
• Ability to effectively persuade and influence others
• Strong negotiation and sales closing skills
• Customer serviceoriented with a passion for delivering exceptional customer experiences
• Ability to work in a fastpaced targetdriven environment
• Proficiency in using CRM software and sales tools
• Good understanding of sales techniques and strategies
• Ability to handle rejection and remain resilient
• Proactive and selfmotivated with a strong work ethic
• Ability to multitask and manage time effectively
• Detailoriented with good organizational and administrative skills
• Knowledge of compliance and telesales regulations

communication,sales,negotiation,customer service,customer