Customer Support ExecutiveTech Mahindra

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email or chat
• Identifying and assessing customer technical support needs
• Providing timely and accurate solutions to customers technical problems
• Escalating unresolved issues to the appropriate internal teams
• Guiding customers on product features and functionality
• Documenting customer interactions and technical solutions
• Collaborating with crossfunctional teams to resolve complex issues
• Ensuring high levels of customer satisfaction and loyalty
• Adhering to established customer support processes and standards
• Participating in ongoing training and skill development
• Contributing to the improvement of customer support processes and tools
• Managing and prioritizing multiple customer cases effectively
• Identifying opportunities to upsell or crosssell products and services
• Adhering to performance metrics and service level agreements
• Staying updated on product knowledge and industry trends

Required Qualifications:

• Bachelors degree in a relevant field or equivalent work experience
• Proven experience in a customer support or technical troubleshooting role
• Demonstrated knowledge of technical and IT concepts
• Excellent communication and interpersonal skills
• Strong problemsolving abilities and attention to detail
• Ability to work effectively in a fastpaced and dynamic environment
• Customerfocused mindset and dedication to customer satisfaction
• Proficiency in using customer support tools and software
• Ability to adapt to new technologies and systems
• Experience working in a global or multicultural environment
• Proactive and selfmotivated with a positive attitude
• Ability to work collaboratively in a team setting
• Knowledge of CRM systems and ticketing platforms
• Flexibility to work in shifts and weekends as required
• Certifications in customer service or technical support is a plus

communication,customer service,multitasking,adaptability,teamwork,customer support