Customer Service Representative

Overview

Key Responsibilities

• Responding to customer inquiries via phone email and chat
• Resolving customer complaints and issues in a timely manner
• Processing orders modifications and escalations
• Identifying and escalating priority issues
• Providing product and service information to customers
• Maintaining accurate customer records and documentation
• Collaborating with other departments to ensure customer satisfaction
• Managing and updating customer accounts
• Following communication procedures and guidelines
• Ensuring excellent customer service and satisfaction

Required Qualifications

• High school diploma or equivalent
• Prior experience in customer service or related field
• Ability to effectively communicate both verbally and in writing
• Strong problemsolving skills
• Patience and ability to remain calm under pressure
• Exceptional multitasking abilities
• Empathy and understanding of customer needs
• Ability to handle conflicts and difficult situations with professionalism
• Good knowledge of CRM systems and practices
• Flexibility to work in shifts and weekends

communication,empathy,conflict resolution