Live Chat Agent

Overview:

Key Responsibilities:

• Engage with website visitors via live chat to assist with product inquiries order processing and issue resolution.
• Provide accurate information regarding products services and company policies.
• Identify and escalate priority issues to the appropriate department.
• Conduct proactive outreach to potential customers and support sales initiatives.
• Maintain a comprehensive knowledge of company offerings and updates.
• Handle multiple chat sessions simultaneously while ensuring exceptional service.
• Adhere to response time and quality metrics to meet or exceed customer satisfaction goals.
• Collect and report customer feedback and insights to improve service delivery.
• Collaborate with crossfunctional teams to address complex customer issues.
• Stay updated on industry trends and best practices in live chat support.

Required Qualifications:

• High school diploma or equivalent; Associates or Bachelors degree is a plus.
• Proven experience in customer service or support role preferably in a live chat environment.
• Excellent written communication skills with a polite and professional demeanor.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problemsolving skills and the ability to think quickly in a fastpaced environment.
• Attention to detail and accuracy in providing information and processing requests.
• Proficiency in using live chat software and CRM systems.
• Ability to work under pressure and adapt to changing situations.
• Empathy and patience in addressing customer concerns and providing solutions.
• Willingness to work flexible schedules including weekends and holidays as needed.

customer service,communication,customer satisfaction,communication skills